Company-Wide Sales Capability

Nissou Biso is establishing a competitive advantage within the industry by having all employees demonstrate their sales capabilities, providing high value to customers. Sales capability is not just about securing contracts but is a crucial factor in improving service quality and deepening trust with customers. Below, we will explain in detail the specific efforts our company makes to ensure that all employees can fully exert their sales strength and the benefits this brings.

Cultivating a Sales Mindset Across All Employees

At Nissou Biso, we conduct regular sales training and meetings to instill a strong sales mindset across all employees. These training sessions cover a wide range of skills, from basic sales techniques to communication skills with customers and problem-solving abilities. By ensuring that all employees understand the importance of sales and actively participate in sales activities, we strengthen the overall sales power of the company. This shared awareness of sales among all employees directly leads to improved service quality, resulting in consistently high-quality customer interactions.

Customized Proposals Based on Customer Needs

As part of our commitment to leveraging the sales capabilities of all employees, we offer customized proposals tailored to the specific needs of our customers. Since cleaning services vary depending on the client's facilities and business operations, it is essential not only to provide standard services but also to understand their specific requests and challenges. By involving all employees in this process and utilizing on-site experiences and customer feedback, we are able to make appropriate proposals, thereby achieving higher customer satisfaction.

Sales Cooperation and Information Sharing Across the Team

At our company, we have established a system where the entire team collaborates in sales activities. By sharing the information and knowledge that each team member possesses, we maximize the efficiency and effectiveness of our sales efforts. For example, by sharing information about specific industries or customer needs, we can approach them more appropriately. Additionally, through teamwork, we can cover areas or gain deeper insights that may be beyond the capacity of a single salesperson, enabling us to make higher-level proposals.

On-Site Responsiveness and Building Trust

Sales capability is not just about securing contracts; it is also closely tied to on-site responsiveness. All of our employees build trust with customers through prompt and accurate handling of situations on-site. We remain flexible in addressing issues or change requests that arise during cleaning operations, quickly resolving them to enhance customer trust. This on-site responsiveness plays a key role in establishing long-term customer relationships.

Utilizing Customer Feedback for Continuous Improvement

At our company, all employees actively utilize the feedback received from customers during sales activities. We conduct regular customer satisfaction surveys, and based on the results, we identify areas for service improvement and implement prompt corrective actions. By leveraging the sales capabilities of everyone and incorporating customer opinions, we continuously enhance the quality of our services, delivering higher levels of customer satisfaction.

Company-Wide Efforts Toward Achieving Goals

To strengthen our sales capabilities, our company has established a system where all employees work toward common goals. We share sales targets across the entire organization, and each department collaborates to achieve these goals. By regularly reviewing progress and sharing results, we boost employee motivation and encourage efforts toward goal attainment. This company-wide initiative further strengthens our overall sales performance.

Building Sustainable Relationships

At our company, all employees focus not only on one-time sales activities but also on building lasting relationships with customers. After contracts are signed, we continue to follow up regularly to assess customer satisfaction and identify new needs. This ongoing engagement helps us build long-term trust with our clients. Building these sustainable relationships leads to increased repeat business and referrals, enhancing the effectiveness of our sales efforts.

These are the strengths of our company's collective sales capabilities. By working together as one, all employees contribute to increasing customer satisfaction and establishing our competitiveness within the industry. Leveraging this strength, we will continue to improve our services and enhance customer satisfaction in the future.